Terms & Conditions – Intimate Store
Last Updated: December 1, 2025
Welcome to Intimate Store. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree, please do not use our website.
1. General Overview
Intimate Store is an online platform based in Kolkata, delivering adult wellness and personal care products across India.
By using our website, you confirm that you are at least 18 years old and legally capable of entering into a contract.
2. Use of the Website
You agree to use this website only for lawful purposes. You must not:
-
Misuse, damage, or hack the website.
-
Copy or distribute any content without permission.
-
Use incorrect information while creating an order or account.
-
Attempt to disrupt services or security features.
We reserve the right to deny service if we find misuse or fraudulent activity.
3. Products & Descriptions
We make every effort to provide accurate product descriptions, images, and specifications.
However:
-
Color, texture, and appearance may vary slightly.
-
Product availability is subject to change without notice.
-
Prices may be updated without prior announcement.
All products are intended strictly for adult use only.
4. Orders & Purchases
When you place an order, you agree that:
-
All information you provide is correct.
-
You are the authorized owner of the payment method used.
-
You understand the nature of the products being purchased.
We reserve the right to accept or reject any order at our discretion.
5. Payment Terms
We accept secure online payments through trusted payment gateways.
Payments must be completed successfully before order processing.
We do not store any card details, UPI IDs, or banking information.
6. Shipping & Delivery
-
We offer pan-India delivery to all states and cities.
-
All orders are dispatched in 100% discreet packaging.
-
Delivery timelines may vary based on location, courier service, or external delays.
-
Once shipped, the tracking details will be shared via email or SMS.
Intimate Store is not responsible for delays caused by courier partners or natural circumstances.
7. Returns, Refunds & Replacements
For hygiene and product safety reasons:
-
We do not accept returns on used or opened products.
-
Refunds or replacements are only applicable if:
-
You received a damaged product
-
You received the wrong item
-
The product is defective upon arrival
-
Requests must be made within 24–48 hours of delivery with clear photo/video proof.
8. Privacy & Confidentiality
We follow strict privacy practices, including:
-
No product names on packaging
-
No explicit details on billing
-
No sharing or selling of personal information
For full details, refer to our Privacy Policy.
9. Intellectual Property
All content on this website (text, images, logos, graphics) is the property of Intimate Store.
You may not copy, reproduce, or use any content without written permission.
10. Limitation of Liability
Intimate Store is not responsible for:
-
Misuse of products
-
Allergic reactions or sensitivities
-
Loss due to courier delays
-
Technical issues beyond our control
All products must be used responsibly and as per instructions.
11. Changes to Terms
We may update or modify these Terms & Conditions at any time.
Changes take effect immediately upon posting on this page.
12. Contact Information
For questions or support, contact:
Intimate Store –
Address: 2nd Floor, Sangam Apartment,
Ashok Nagar, Near Old Shiv Temple,
Delhi – 110096, DELHI.
Email: theintimatestore@gmail.com
Phone: +91 8910764949
Support Hours: 10 AM – 7 PM (Mon–Sat)
