Refund & Returns Policy – Intimate Store
Last Updated: December 1, 2025
At Intimate Store, we want every customer to feel confident and satisfied with their purchase. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds are accepted. Please read carefully before placing your order.
1. 7-Day Return Window
We offer a 7-day return option for eligible products.
You must contact us within 7 days from the date of delivery to request a return, replacement, or refund.
2. Eligibility for Returns
Due to the intimate nature of our products and strict hygiene standards, returns are accepted only under the following conditions:
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The product was damaged upon delivery
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You received a defective product
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You received the wrong item or variant
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The product was unused, unopened, and in original packaging
Used or opened products cannot be returned for hygiene and safety reasons.
3. Non-Returnable Items
For customer health and safety, the following items are not eligible for return:
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Products that have been opened or used
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Items without original seal or packaging
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Personal wellness products exposed to body contact
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Clearance, discounted, or final sale items
This policy ensures hygiene, safety, and quality for all customers.
4. How to Request a Return
To request a return within the 7-day window:
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Email us at [Add Email] or WhatsApp at [Add Number]
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Provide your order ID and reason for return
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Attach clear photos/videos showing damage, defect, or incorrect item
Our team will review the request within 24–48 hours.
5. Return Approval
Once your request is approved:
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You will receive return instructions
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The product must be packed securely in its original condition
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Courier pickup or drop-off details will be shared
Items returned without approval will not be accepted.
6. Refund Policy
Refunds are issued only after:
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We receive the returned item
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The product is inspected and verified
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Approval is granted by the quality team
Refunds are processed within 3–7 business days to the original payment method.
Shipping charges are non-refundable, except in cases of wrong or damaged items.
7. Replacement Policy
If you prefer a replacement instead of a refund:
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A new product will be shipped after the returned item is inspected
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Replacements are subject to availability
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If unavailable, a refund will be issued
8. Damaged Packaging
Minor damage to external courier packaging is not eligible for return if the product inside is intact.
9. Order Cancellation
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Orders can be cancelled before dispatch
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Once shipped, cancellation is not possible
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Refund for cancelled orders is processed within 3–5 business days
10. Contact Us
For return, refund, or replacement assistance:
Intimate Store –
Address: 2nd Floor, Sangam Apartment,
Ashok Nagar, Near Old Shiv Temple,
Delhi – 110096, DELHI
Email: theintimatestore@gmail.com
Phone: +91 8910764949
Support Hours: 10 AM – 7 PM (Mon–Sat)
